Zoggs International Reviews

Really disappointed. Bought my partner a pair of shorts for Christmas, LITERALLY the first time he wore them the fabric split. Zoggs declared it to be not their fault and that was it. Will not be purchasing from them again.

Swimsuit received promptly and is a great fit, lovely pattern and seems to be wearing well. Was small issue with what I received but customer service with a speedy and efficient response turned a problem into a benefit. Very happy with company and product. Will definitely be ordering again.

Contacted this company after receiving order of their swimsuits for my daughter. Kept one but needed to return the rest for refund to Debenhams (they are one of their concessions companies I believe) I tried to return the items through Debenhams portal which is usually straight forward. However I was unable to do this as apparently sent by Zoggs. I then contacted Zoggs who abruptly responded by email stating nothing to do with them my dispute with Debenhams…. What the heck is going on Zoggs? Clearly they are your goods and you have a recorde of orders with Debenhams and YOU could help. Long Tall Sally have managed to liaise and Slazenger are leasing to assist. Clearly if you don’t want to deal with customers connected with Debenhams then don’t trade through them. I now have several of you swimsuits I want to return. Debenhams not responding,NO store to return them to and a big cost on my credit card. Surely you have a Customer service that can help get your goods back to you if I provide you with a Debenhams order and my details? Why won’t you help? Very poor!

Really pleased with their product line. I ordered swim fins and they are the perfect fit and just what i was looking for. Fast delivery too.

Great service above expectations!

I recently snapped a strap for my Zoggs swimming goggles, bought after the UK lockdowns in 2021. While I was surprised that this occurred after less than two years from purchase (well, I do swim 2-3 times per week), when I wrote to Zoggs simply asking for how I could purchase a replacement, they very kindly offered to simply send me one free of charge which is now received & fitted. I thank Sharon Hoffman & the team for building goodwill and helping me out in gratis.

I am most grateful to Sharon Hoffman at Zoggs who speedily sent a replacement for my swimming costume which EVRI failed to deliver and which could not be tracked on their site. It took me a while to contact a person at Zoggs, but when I did, Sharon dealt with the case quickly and efficiently. Thank you.

Seriously good customer service when I want happy with the quality of a couple of costumes. Jade showed genuine concern a customer wasn't happy, and about the feedback on the swimsuits, asking for photos and giving care advice for the future.
They replaced both costumes by letting me choose new ones, and Jade's emails were friendly happy and efficent. If only all customer services were like Zoggs'!

I ordered a swimsuit two weeks ago and it still hasn't arrived. It was meant to be with me in 2-3days.
I've emailed them twice and they haven't replied, so I've no idea where my goods are.
They've taken my money, so I'd like them to contact me to let me know when my order will arrive. At the moment, I've no trust in this company.

Wish I had checked reviews before ordering. What has happened to this company. Ordered two swimsuits a week ago - they took the money and today got an e mail saying that they are no longer available “at picking” what a waste of time. Yet Zoggs are still sending e mails daily telling me about the sale ! Maybe I’m the lucky customer looking at all the other reviews with people awaiting refunds. Hopefully mine will arrive . This used to be a decent company. Obviously no longer .

Mr B Wilkinson
Returnd two items on the 21-02-2022 which was deliverd to zoggs on the 23-02-2022 proof of receipt
tracking No. No notification of receipt No money refunded The 30 day policy is well expired e mail has been sent .Awaiting answer if any after reading previous reviews. i will amend this if i get a positive answer. I do not consider this good service .less than 24. Hours after sending e mail got a reply from Zoggs, result very acceptable and customer services thank you.

I returned a Swimsuit on 7/1/22 a month later I have not received a refund or any communication from Zoggs. I have sent 3 emails to Customer Services but they just sent a holding email saying someone will get back to me, but nothing happens. Very unsatisfactory, and their returns policy says within 30 days for refunds. Would not buy from Zoggs direct again.

Swimsuits are very small on sizing therefore had to return swimsuits - this was in November, now the middle of January and still not received the money in my account. Managed to get a reply from customer services promising the money would be in my account within 7 days but a month later I am still waiting. Have tried emailing again but no response. Do not purchase from this company

Wish I had read these negative reviews before ordering. Avoid this company like the plague! Goods advertised as reduced on website were full price when in basket and at payment. Contacted customer service but useless and refused to honour web price. Have reported them.

Returned 2 swimsuits on 11th November and am still waiting for a refund. They eventually acknowledged that they had received my returned items and assured me that they had refunded me on 6/12/21. To date no monies have been credited to my account. I have absolutely no faith in this company. If I could award them 0 stars I would!!!

Have purchased a few times before and no problems as swimsuits fitted, now I have had to return both items purchased even though same size but now different material. Great to be recycled plastic but they don't stretch as much and so too small, Having read reviews am now concerned about the company and their refund reviews.
If refund not forthcoming after a month will pursue it further